FREQUENTLY ASKED QUESTIONS

1) Q) Is the ViiFire Door covered by warranty?
     A) The ViiFire Door is covered by a standard 12 month (return to factory) warranty. Additional comprehensive 12 and 24 month on site cover is available (see price list) Contact ViiFire Maintain on+44 (0)2392 454405 . Ext. 250 for details.

2) Q) What are ViiFire Door's Warranties and Guarantees worth?
    A) All ViiFire Door's Warranties and Guarantees are supported by Coopers Fire Ltd. In addition Coopers has Public and Product liability of £10 million and Professional Indemnity of £5 million.

3) Q) What maintenance does the ViiFire Door require?
    A) It is a legal requirement to regularly maintain all fire rated equipment. As the ViiFire Door is part of a life safety system and is connected to a fire alarm system there is an obligation under the Regulatory Reform (Fire Safety) Order 2005 to ensure testing is performed in accordance with BS5588-12. For details of our service and maintenance options contact ViiFire Maintain on  +44 (0)2392 454405  Ext. 250.

4) Q) How do I know when I need to replace the batteries and how long do they last?
     A) The standard manufacturers' warranty for batteries is 12 months, however they can last much longer. Batteries should be regularly checked on maintenance visits. The ViiFire Door will always default to its fire operational position in the event of battery failure, which is safe - but maybe inconvenient! Instructions for maintenance are included however ViiFire Maintain also offer this service. For further details please contact ViiFire Maintain on  +44 (0)2392 454405  Ext. 250.

5) Q) Can I mount the side guides inside a reveal as well as on the face of an aperture?
    A) The standard ViiFire Door is designed to be face-fixed to an aperture. Coopers can offer alternative models if required - please contact the ViiFire Technical for further advice on   +44 (0)2392 454405  Ext. 248.

6) Q) What happens if I have a mains power cut?
    A) Provided the unit is correctly installed following the fitting and installation instructions, the ViiFire Door will remain retracted for 30 minutes and then descend under Gravity Failsafe - or immediately if there is an alarm signal. During this 30 minute period, the ViiFire Door can still be operated up and down for at least 10 operations.

7) Q) Is the ViiFire Door easy to connect - what do I need to provide?
    A) The ViiFire Door fire curtain unit is a simple 'Plug and Play' system. All cables are provided with snap connectors and power is via a standard factory fitted 230Vac 13A plug which must be connected to a dedicated supply. This dedicated socket should be fitted by your qualified electrician.

8) Q) Do you provide an installation service?
     A) Yes - Installation can be provided by a Coopers Approved ViiFire Installer at a reasonable additional cost, please contact ViiFire Install on +44 (0)2392 454405   Ext. 226.

9) Q) Can the standard ViiFire Door be boxed in to blend in with my existing decor?
     A) Yes - providing any exterior surround should not impair the normal function of the ViiFire Door and you can access the system for service and maintenance . Any custom made surround should be suitably fire rated - equivalent to the compartment and the product. For further details you should seek assistance from your local Building Surveyor at your local Building Control Office.

10) Q) Can the ViiFire Door be used in a domestic or residential environment?
      A) Yes - the ViiFire Door is a compact, lightweight and easy-to-fit unit, ideal for use in the home. Remember that all buildings outside of dwelling houses will be under the Regulatory Reform (Fire Safety) Order 2005. It would be advisable to check with your local Building Control Office.

11) Q) Can I have my ViiFire Door unit in any colour?
      A) The standard finish is RAL white (9010) - other colours are available at additional cost (including (grade 316) stainless steel). We also offer Zintec coating (subject to availability) which allows for painting with emulsion paint to match the surrounding decor providing a Zinc Phosphate Prima is used first.

12) Q) How long must I wait for my ViiFire Door after placing an order?
      A) Our standard delivery period is 14 days from receipt of confirmed order and payment. A longer delivery period will be anticipated for those units requiring customisation or non-standard finished. Express delivery is available on request.

13) Q) How will my ViiFire Door be delivered?
       A) In a special ViiFire Door branded box, complete with fittings and instructions.

14) Q) How heavy is my ViiFire Door?
      A) Normally you will need 2 people to lift and install a ViiFire Door safely. Refer to the chart for weights. Care should always be taken to refer to the Health and Safety Guidelines with regards to lifting.

15) Q) How do I order a ViiFire Door?
      A) By visiting www.viifire.co.uk or by contacting ViiFire Sales at Coopers on   +44 (0)2392 454405  Ext. 248.